1. Who we are
This website is operated by Yoo Phone Plans ("we", "us", "our"). We are an independent telecom consultancy based in the United Kingdom. We are the "data controller" responsible for your personal data under UK data protection law (the UK GDPR and the Data Protection Act 2018).
You can contact us about privacy at any time:
- Email: hello@yoophoneplans.online
- Phone: 020 3994 8841
2. What personal data we collect
When you complete our enquiry form we collect the information you give us, which typically includes:
- your full name;
- your postcode;
- your phone number;
- your email address; and
- any details you choose to share about your current mobile arrangements and what you are looking for.
We also collect limited technical information automatically when you visit the site (such as your device type, browser and pages viewed) through cookies and similar technologies. See our Cookie Policy for details.
3. How and why we use your data
We use your personal data for the following purposes, relying on the following lawful bases under the UK GDPR:
- To respond to your enquiry and provide advice and recommendations. Lawful basis: your consent (given when you submit the form) and our legitimate interests in responding to people who contact us.
- To contact you about your enquiry by phone or email. Lawful basis: consent / legitimate interests, as above.
- To improve and secure our website (for example, understanding how it is used). Lawful basis: your consent for non-essential analytics cookies, and our legitimate interests for keeping the site secure.
- To comply with legal obligations where these apply.
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
4. Who we share your data with
We never sell your personal data, and we never share it with third parties for their own marketing.
We share it only where necessary with:
- Service providers acting on our behalf, such as our website host and the provider that delivers our enquiry-form submissions to us. These providers process data only on our instructions.
- A mobile provider you choose — only if you decide to go ahead with a deal and ask us to help you arrange it. Any contract is made directly between you and that provider; we act as advisers, not as a party to the contract.
- Regulators, law enforcement or professional advisers where we are legally required to do so.
Some of our service providers may process data on servers outside the UK. Where that happens, we take steps to ensure your data is protected by appropriate safeguards recognised under UK data protection law.
5. How long we keep your data
We keep your enquiry information only for as long as we need it to help you and for a reasonable period afterwards — normally 12 months from our last contact — unless we are required to keep it longer by law, or you ask us to delete it sooner.
6. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct data that is inaccurate or incomplete;
- ask us to delete your data ("right to erasure");
- ask us to restrict or object to how we use your data;
- ask us to transfer your data to another organisation ("data portability"); and
- withdraw your consent at any time, without affecting processing already carried out.
To exercise any of these rights, contact us using the details in section 1. We will respond within one month.
7. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put things right. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113.
8. Security
We take reasonable technical and organisational measures to keep your personal data secure and to prevent unauthorised access, loss or misuse.
9. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.